Change or recover a parent PIN

1. 1
   Open the parent portal and tap Family.
2. 2
   Tap Change this device’s parent PIN.
3. 3
   Enter and confirm a new six-digit PIN.
4. 4
   Tap Save new PIN. The PIN change applies to this device, not other parents’ devices.

1. 1
   On the locked parent device, open Forgot PIN and tap Request help from another parent.
2. 2
   Keep both parent apps open nearby.
3. 3
   On the other parent’s device, open Settings → Devices & sync and find the parent recovery request.
4. 4
   The other parent re-enters their PIN and approves the named parent device.
5. 5
   On the recovering device, enter and confirm the new PIN, then tap Save new PIN when approval appears.
6. 6
   Save and acknowledge the new recovery code.

If you have lost the PIN, that device’s recovery code, and access to another authorized parent, the recovery route is restoring an encrypted backup with its password. There is no email reset or support-held master code.