Fix a locked or declined reward
Check gem balance, task requirements, sync, and delivery status.
- Tap the reward to read the cost and requirements.
- Compare its cost with available gems, not lifetime gems.
- If it requires a task count or streak, check the named quest and approved progress.
- In parent Rewards, make sure Available is on.
- If its required quest was deleted, edit the reward and choose a new task or Any task before saving.
- Sync after a parent changes its cost or criteria.
A declined purchase does not spend gems. A zero-gem reward still needs its required task-count or streak goal.
- Read the app’s rejection explanation and check Reward history.
- Sync every participating device before reviewing the current balance.
- Check whether an earlier purchase or deduction used the gems while this device was offline.
- Confirm device clocks use correct automatic time.
- Claim the reward again only after the current balance and requirements allow it.
- In parent Overview, find Rewards to deliver.
- Check Reward history for Awaiting delivery or Delivered.
- Arrange the promised real-life reward with the family.
- Mark it delivered after providing it, then sync other parents’ devices.