Fix missing quests, pending gems, or a streak
Find the responsible setting or approval before changing a child’s balance.
- Open parent Quests and check that the quest exists and Active quest is on.
- Check the child assignment and repeat schedule.
- For Every other day, check First due date. For weekdays, check whether today is a weekday.
- Check the device’s local date and timezone.
- Sync if another device edited the schedule or assignment.
- If work was returned from an earlier period, look for Quests to retry.
- Check whether the child’s submission is still waiting to sync.
- Open both apps nearby and complete a sync.
- In parent Overview, check Ready for approval.
- Inspect the work and approve it, or choose Try again if it needs more work.
- Sync again and open the child’s app to see the gem award.
- Open the badge or reward and read its named task and criteria.
- Check that the relevant completions were approved, not pending or returned.
- For a streak, check for a missing local calendar day. Multiple completions in one day do not create multiple streak days.
- A bonus gem grant does not count as a quest completion.
- If the quest is scheduled every other day or weekly, use a completion-count goal instead of expecting that quest to form a daily streak.
- Check whether the quest was paused or deleted. Active stats hide inactive quests; deleted required quests pause dependent goals.